Refund policy

U.S. RETURN POLICY

All merchandise must be returned in the original selling condition and include the original product packaging, tags, and labels. Any returns will incur $2.99 restocking fee per item. 

Merchandise purchased online may be returned for a refund of the original form of payment up to 30 days from the purchase date.  

Naturally, we cannot take returns on overly used products or products not bought online at www.maxusnails.com. Items that are disposable, such as nail files are not eligible for returns. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Items may only be returned within the country where the purchase was made. Items purchased in the contiguous United States may not be returned in Hawaii, and items purchased in Hawaii may not be returned in the contiguous United States. Maxus Nails reserves the right to limit or deny returns.

In order to qualify for a return, you must submit a claim to info@maxusnails.com. After you receive confirmation you can choose one of the following options:

1. Full Refund - Purchase your own label. 

 We recommend shipping your return with a service that provides tracking and insurance as we are not responsible for any packages lost in transit. All returns should be mailed to:

Maxus Nails 

ATT: Returns

2 University Plaza Drive, 

Suite 100

Hackensack, NJ 07601

 

2.  Partial Refund - Maxus Nails provides label.

We will provide you with a USPS label to use when shipping back the product.